This Privacy Policy outlines how Village Health Coaching collect, use, disclose, and protect personal information obtained from individuals within Australia. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) ("Privacy Act").

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Collection of Personal Information

We may collect personal information directly from you or through third parties, with your consent or as otherwise permitted by law. The types of personal information we may collect include:

·      Name, contact details (such as email address, phone number, and postal address)

·      Demographic information (such as age, gender, and location)

·      Payment information (such as credit card details)

·      Usernames and passwords

·      Communication preferences

·      Use of Personal Information

We may use the personal information we collect for the following purposes:

·      Providing and improving our products and services

·      Processing and fulfilling orders or requests

·      Communicating with you, including responding to inquiries and providing customer support

·      Sending promotional materials and marketing communications, where permitted by law

·      Conducting surveys or research to enhance our products and services

·      Complying with legal obligations and protecting our rights and interests

Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

• Service Providers: We may engage third-party service providers to assist us in delivering our products and services, and they may have access to personal information solely for those purposes.

• Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity.

• Legal Requirements: We may disclose personal information if required by law, court order, or government request, or if we believe that such disclosure is necessary to protect our rights, safety, or property, or that of others.

Data Security

We take reasonable measures to protect personal information from unauthorised access, disclosure, alteration, and destruction. These measures include implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

You have the right to access, correct, or delete your personal information, subject to certain exceptions and legal requirements. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the information provided below.

Automatic collection of information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the Website and Services, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Village Health Coaching will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Links to Third-Party Websites

Our website may contain links to third-party websites. We have no control over the content, privacy practices, or security of these websites. This Privacy Policy applies only to information collected by our website.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically for any updates.

Effective date: 1 July, 2023

Last updated: 1 July, 2023